Bryce’s Pet Peeves of the Week
“Never trust a person who doesn’t have at least one known vice (e.g., drinking, smoking, swearing).”
- Bryce’s Law
INTRODUCTION
On August 1st of last year, my “Management Visions” (MV) broadcast premiered on the Internet. MV is a free Internet broadcast (aka “Podcast”) that is updated weekly (on Mondays) and is made available in MP3, WMA, and RealPlayer file formats (the RealPlayer is accompanied by graphics). During the broadcast, I discuss subjects related to Information Resource Management IRM), review upcoming events of interest, and review e-mails from listeners. I also describe my “Pet Peeve of the Week” which represents items irritating me at the moment. This has turned into a popular part of the show and, as such, I am including them herein for those of you who missed the broadcast. Hopefully, you will be able to relate to some of these peeves. They are meant to offer some humorous insight into current topics of interest. I hope you will enjoy them. Please note that these are my own opinions and do not necessarily represent the opinions of my company or any other group.
AUGUST 8, 2005 – BOUNTY COMMERCIAL
My “Pet Peeve of the Week” is a Bounty commercial I recently heard on the radio while driving into work the other day. Now as many of you know, Bounty is Proctor & Gamble’s “Quilted Quicker Picker-Upper” paper towels, which I don‘t have a problem with as such. We use Bounty in our house. However, the new radio ad described it as having “a new blue-dot quilting” that results in a “high resolution shine.” Frankly, when I heard this I burst out laughing. People in the cars next to me must have thought I had lost my mind. “High resolution shine”? I guess it seems funny to me to see something as mundane as paper towels go “high tech”. Ah, you gotta love Madison Avenue I guess.
AUGUST 15, 2005 – MICROSOFT WINDOWS
My “Pet Peeve of the Week” is Microsoft’s Windoze operating system. I recently purchased two computers for the office; one a laptop and the other a desktop, both equipped with
the latest version of Windows XP. I had to migrate a lot of data to both machines which offhand, shouldn’t be a big deal. It was. Now, I don‘t consider myself a technical guru by any stretch of the imagination but rather I like to consider myself a “power user” who knows his way around a computer.
I’ve installed a lot of operating systems over the years, both beta and production versions. Now, a lot of you know me as an advocate of IBM’s old OS/2 Warp operating system which I still consider the best 32-bit operating system on the block. Nonetheless, my track record of being able to crash a Windows operating system remains intact, for I had no end of problems and found it an extremely frustrating experience. I guess I’ve been spoiled by OS/2 with its object oriented desktop, System Object Model, and preemptive multitasking. I am still at a loss as to why IBM abandoned it.
But in my mind, I can’t imagine why anyone would bother wasting their time inventing computer viruses and worms when you have something like Windoze out there. The only thing that goes uninterrupted is Microsoft’s cash-flow. And no, Virginia, there is no o.s. monopoly out there is there?
AUGUST 22, 2005 – SOFTWARE TESTING
My “Pet Peeve of the Week” Is software testing. As I mentioned in my essay, there is a simple “bottom-up” way to test and install systems. However, I am concerned about the way software vendors are testing their products these days, if at all. The industry has fallen into the nasty habit of letting the customers test the products. For example, it is not uncommon anymore for people to get “beta” releases of software products, play with it, and report back to the manufacturer on problems encountered with it. Further, major releases of software products are being shipped with the manufacturers knowing
full-well the products are “buggy.” To pacify customers, they offer free upgrades of the next release (which actually represents the final version).
This approach to software testing is offensive to me.
I used to beta-test software products for vendors, but I no longer have the time nor inclination to do the manufacturer’s work for them anymore. Further, I no longer rush out to buy the latest release of “any” software product; I have been burned too many times by the vendors. As far as I’m concerned, the software vendors really need to clean up their act when it comes to testing. If they really want us to test their products for them,
let us know where we should send the bill.
AUGUST 29, 2005 – MICROMANAGEMENT
My “Pet Peeve of the Week” Is something a little different: micromanagement. There is a general inclination in the workplace today for managers to try and control “everything”; that nothing happens without the manager’s personal stamp of approval. I have also seen this phenomenon occurring in nonprofit organizations, everything from computer societies, to homeowner associations, garden clubs, little leagues, and, Yes, even Masonic Lodges.
Micromanagement represents a Theory X style of management, which means the organization is basically led by a dictator. Now, in some situations, I can understand the need for this. But for the workplace in general as well as our volunteer organizations, I am at a loss as to why people are doing this. One nasty byproduct of micromanagement is that people become complacent and will only do what they are told and nothing more. They evolve into robots with little loyalty for the institutions they work for.
Having played football on the gridiron years ago, I learned a lot about the concept of teamwork. In any team-type of environment you have several players, but only one coach who is responsible for the game plan. However, trying to control the actions of every player on the field is not only infeasible, it can be counterproductive. I have always found it to be more effective to empower people to make decisions and hold them responsible for their actions. People will not seek responsibility and will only put forth the minimum effort if they are not given some latitude. I always liked Ronald Reagan’s comment on his management style when he said, “Surround yourself with the best people you can find, delegate authority, and don‘t interfere as long as the policy you’ve decided upon is being carried out.”
In other words, ease up on the micromanagement, empower your people, give them direction, but don‘t tell how to do everything in meticulous detail.
Bottom-line: Do more management and less supervision.
SEPTEMBER 5, 2005 – UNIVERSITY PROGRAMS
My “Pet Peeve of the Week” are University programs that profess to offer a systems curriculum, but in reality, concentrate on nothing more than software development. I am often asked to give overviews of “PRIDE” at universities, normally at the MBA level, and am appalled on how superficially the colleges gloss over the fundamentals of true systems work. Normally, the curriculum offers an introductory course on systems but little else. Instead, they tend to focus on programming languages, networking, and computer trends. Small wonder when I start to talk about “PRIDE”, with its engineering/manufacturing concepts, the students look at me dumbfounded. Terms like “Product Structure,” “Blueprinting,” “Bill of Materials,” MRP, and Production Control are foreign concepts to most systems students. Consequently, our universities are spitting out more software people than we really need. A lot of the customers I deal with are looking for students who can grasp business concepts, know how to interview users, know basic math in order to prepare proposals, understand work flows and work measurement, and write effectively. Frankly, they are screaming for more systems people as opposed to the software candidates churned out by the colleges.
SEPTEMBER 12, 2005 – THE DEATH OF COMMON COURTESY
My “Pet Peeve of the Week” is the death of common courtesy. The other day we had a new FedEx driver make a delivery at our office in Palm Harbor. Since I happened to be by the front door, I opened it and watched him approach. He wore a scowl on his face as if he had been having a bad day. I opened the door, greeted him warmly, shook his hand and asked how his day was going. As I signed for the delivery, the driver looked at me strangely. I asked him if there was a problem. He said, No, it was just that I was the first person that day to be friendly to him and actually ask how he was doing. He said in most companies he visits he’s pretty much taken for granted and treated rudely.
I asked if he thought this was something unique to him as an individual. He said, No, the other drivers often speak of the callousness of their clientele. Come to think of it, I have seen evidence of this elsewhere. For example, when I go to a restaurant, the waiters and waitresses are often taken aback when I kid with them and ask them about their day. Often they look at me like I might have some ulterior motive. But once they get past this, they warm up to me and we have a good working relationship.
This made me stop and think about today’s corporate work place. Have we become so jaded and insensitive as to disregard the interpersonal relationships of our employees, our customers, and our vendors? Have we become so self-centered and aloof that we no longer care how we treat other people?
You know, I learned a long time ago that you can catch a heckova lot more flies with honey than you can with vinegar. A little courtesy and hospitality can go a long way with people. For example, I learned the virtues of a firm handshake some time ago. I don‘t just give
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